Refund policy

Luméva 90-Day Money-Back Guarantee & Refund Policy

We want you to feel confident trying Luméva. If you are not satisfied with your purchase, you may request a refund within 90 days of receiving your order.

How to Request a Refund
Contact us at ecomgodz42@gmail.com within 90 days of delivery. Please include your order number and a brief description of the issue. We may request photos or other information when needed to review your request.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and photos of the item and packaging so we can review the issue and provide an appropriate resolution.

Returns
Because Luméva products are personal-care items, return instructions may vary depending on the condition of the product and the reason for the request. Please do not send any item back without contacting us first. If a return is required, we will provide the appropriate instructions.

Refunds
Once your refund request is approved, the refund will be issued to your original payment method. We typically process approved refunds within 5 business days. Your bank or credit card company may require additional time for the funds to appear in your account.

Original shipping charges, if any, are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Questions
If you have questions about a return, refund, or our 90-day money-back guarantee, please contact Luméva at ecomgodz42@gmail.com or (313) 356-5701.

Luméva is operated by The Ecom Store LLC.